Thursday, 11 November 2021 15:05

SUNY Empire Again Rated No. 1 in Overall Student Satisfaction

SARATOGA SPRINGS — SUNY Empire State College students have reported the highest levels of satisfaction with their overall college experience in several key areas of the 2021 SUNY Student Satisfaction Survey. Fifty SUNY campuses participated in this year’s survey. SUNY Empire has regularly participated in the system-wide student opinions surveys since 1994. 

The 2021 survey marks the inaugural year for SUNY in-house survey administration. In previous iterations, the survey was called the Student Opinion Survey (SOS) and was administered by American College Testing Inc. (ACT) in collaboration with SUNY System Administration. 

The Student Satisfaction Survey, conducted on a triennial basis, is designed to evaluate programs, services, and facilities SUNY campuses provide to undergraduate students. College and system administrators use this information to identify areas of strength, as well as areas that require attention. 

The Student Satisfaction Survey study population is based on degree-seeking undergraduate “home institution” students 18 and older who were enrolled in at least one course during the Spring 2021 semester. The survey was administered to a random sample of SUNY Empire degree-seeking undergraduates. 

Specific areas of high student satisfaction include academic support and student services, campus climate, and lifelong growth and learning. SUNY Empire also took the top ranking when students were asked if they would choose their college again if they were starting over. The college ranked first among all participating SUNY campuses in terms of satisfaction with the campus response to the COVID-19 outbreak. 

“We are thrilled to once again rank first in student satisfaction among comprehensive colleges in the Student Satisfaction Survey. These survey results are a testament to the accessible, quality, student-centered education that has been part of our mission for the past 50 years,” said SUNY Empire State College Officer in Charge Nathan Gonyea. “These survey results also speak directly to the efforts of SUNY Empire’s faculty and staff who have worked so hard to maintain and improve the student experience while dealing with challenges and obstacles in their own professional and personal lives.” 

Among its four-year comprehensive college cohort, consisting of 13 campuses statewide, SUNY Empire ranked first in 39 areas spanning six categories, from academic-related services and information technology services to campus climate and ancillary services, such as billing and financial aid. 

For more information about SUNY Empire State College, visit their website at 

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